Support Manual

Email Settings

Once you have clicked on the Mail Manager in your control panel and set up your email address(es), you will need to configure your email client to send and receive mail.

The settings for your outgoing and incoming POP3 server are both: mail.yourdomain.com where yourdomain is your domain name.

Important: if you are using proprietary ISP to access the internet (Juno, MSN, Prodigy, etc) you will need to contact them to find out what outgoing mail server settings they require.

You may also access your email at any time, from any computer, by using our web-based email system. Just type in http://yourdomain.com/up  and login with your email username and password.

For your convenience, we have included directions for setting up your mail account using some of the more popular email programs.

Microsoft Outlook Express
Microsoft Outlook
Eudora Lite
Microsoft Internet Explorer Mail Settings
Netscape Mail Settings
Notes about Mail

Microsoft Outlook Express Email Settings:

1. After loading Outlook Express, choose Tools --> Accounts

2. Be sure the "Mail" tab is clicked on the top of the pop-up box, and choose Add --> Mail from the options at the right.

3. The Internet Connection Wizard should start and ask you to enter your display name.  Enter the name you want people to see in the From column in their email program, and click Next.

4. Enter your email address in the appropriate box and click Next. (yourname@yourdomain.com)

5. The incoming mail server should have POP3 selected, and the Incoming and Outgoing servers are mail.yourdomain.com where
yourdomain is your domain name. Click Next. 

6. Enter your account name and password.  If your email address is bob@bobsworld.com, then the account name is bob and the password is whatever you set it up to be in the Mail Manager of your Control Panel.  Click Next, and then Finish.

You will now be able to use your email account.  Follow these steps to set up additional accounts through your domain.

Microsoft Outlook Email Settings:

1. After loading Outlook, choose Tools --> Services

2. Click Add, and choose Internet email. Click OK.

3. In the General tab of the email Properties dialog box, fill in your personal information.

4. Click on the Servers tab, and fill in the server information. The Incoming and Outgoing server settings should be mail.yourdomain.com where yourdomain is your domain name. Put in your mailbox username in the account name field, and the password below. Click OK.

5. Your new settings will not take effect until you choose Exit and Log off on the File menu, and then restart Microsoft Outlook.

Eudora Lite Email Settings:

Eudora is a mail program that runs under MS Windows and Macintosh OS. Eudora connects to the mail server over the Winsock or Macintosh TCP/IP. Mail may be composed and read off line, but make sure that Winsock or TCP/IP is running before attempting to send or receive email. Although your account exists on our server, you won't be able to receive email at yourname@yourdomain.com until your domain name becomes live on the WWW.

After Eudora has been installed, it must be configured to point to your server. To do this, start Eudora and select "Settings" from the menu bar. Most of the options are self explanatory. Here are the steps you need to perform to set up Eudora:

1. Install and start up the Eudora program

2. Select "Settings" from the "Special" menu

3. Select the "Getting Started" tab, then under Real Name, enter your Real Name.

4. Under "POP Account" put your email address.

5. Leave Return Address blank unless you want people to send return email to you at a different email account. 

6. If you use the Macintosh version, the radio button for TCP/IP connection should be highlighted.

7. Click the "Personal Information" tab (also only for the Macintosh) 

8. Under POP account put your email address again.

9. Fill out the "Real Name" and "Return Address" as you did before

10. Under "Dial up User Name" enter your username.

11. Click the "Hosts" tab then enter your domain information as described above (mail.yourdomain.com)

12. Go to the "Checking Mail" tab and make sure "Save Password" is checked. (Unless other people use your machine and you don't want them to be able to check your email)

That's pretty much all the configuration Eudora needs. Many of the configuration areas will be filled in when you go to them, for instance it will usually fill in the POP account info where ever it needs it after you enter it the first time. Now, when you select "Check Mail" under the File menu, a window will pop up asking for your password. Enter in your password then click on the proceed button and Eudora will check to see if you have email. You can now send a test email message to yourself and then check to see if it gets returned to you. If you checked "Save Password" as in step 12, Eudora will not prompt you again for your password after the first time. If multiple users have access to your computer, and you don't want them to have access to your email account, make sure "Save Password" is unchecked.

Once you have completed the above steps, you can now send email from your email client. The next step would be to create multiple accounts using your email accounts that you have created with your domain. 

Microsoft Internet Explorer Email Settings:

The following samples assume that your domain name is myworld.com and your username is fred.

Full name = Fred
Email = fred@myworld.com
Internet Mail server = mail.myworld.com
Account = fred 
Pass = password
Smtp = mail.myworld.com
From = fred@myworld.com

 

Netscape Email Settings:

Your Name = Fred
Email Address = fred@myworld.com
Reply to = fred@myworld.com
Mail Server username = fred
Outgoing Smtp = mail.myworld.com
Incoming Smtp = mail.myworld.com

 

Notes about email

Troubleshooting
If you have trouble sending or receiving email, do a full Send/Receive All Mail which opens up the mail connection again. The connection closes after a certain period of time to discourage use by spammers.)

Some ISPs (like Juno, MSN, Prodigy, etc) have their own incoming and/or outgoing mail settings. If you have any difficulty after setting up your mail, check with your ISP to see if they require you to use thier mail settings.

Server
To avoid wasting space on your account, be sure to set your email program to "remove mail from server" when you download it. If you don't, all your old mail will take up your precious server space!

Your Own Mail Server
If you will be using your own email server, you will need the MX records on your account altered. Please send us the new information along with payment of the $25 service fee.

Webmail
If you aren't using Webmail, you're missing out! It's so easy to use and fun too! You can also use our web-based email program to retrieve and send your domain email. Just go to http://yourdomain.com/up and enter the email username and password you setup in your Mail Manager. The first time you use webmail you'll be asked to set up your webmail preferences.

Here are some of the benefits of using your webmail account to check your email:

• Check email from any computer with an internet connection.
• If you leave the email on the server after viewing it you can still download the messages to your home/work computer if you want to.
• Settings and Preferences allow background changes, theme changes, calendar options and message filtering options
• Spell check included with composition of emails.
• Search and Advanced Searching capabilities can be carried out on numerous fields and criteria.
• Calendar functionality that will send messages to specified email addresses as a reminder of an event.  
• Session timed logouts have been instituted for additional security; the time out duration is configured in the User Preferences screen.  
• Importing of address books from other mail programs.
• Several "you've got mail" types of audio alert messages that you can choose from. There's even a Monty Python version and one from Bugs Bunny!

To use your webmail point your browser to http://www.yourdomain.com/up and use the user name and password you set up for each email account to retrieve email. If you are unsure of your email passwords, login to your control panel, click Mail Manager, and change the password.

 

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