Support Manual

Mail Manager
Mail Manager
is used to create your email address, email forwarding, and autoresponders for
your account, and can be accessed from within your control panel. Below
is an example of what Mail Manager looks like. You will initially see two email
accounts, one named your username and one named default.
Set your
email program to Delete mail from server either immediately upon
download or after a few days. Doing so will keep your email accounts
clean and working smoothly. Storing an excess of 20MB on the server in
one account can cause difficulties with your mail flow.
Creating New
Email Addresses
To create a new email address
simply click on the "Add" button located at the top of the page and
you will be taken to the following screen. The username should be JUST the first
part of the email account. For example, if you want to set up an account
for julie@juliesworld.com, your username would be julie.
Editing
an email address
Click on any email address user
name on the leftside of the screen and you will see all the info about that email
address. Here you can change the password, delete the email address, give the
user a disk space quota, set up email forwarding to another email address on the
domain or outside your domain, and setup an autoresponder.

Forwarding
Email
Ssimply click on the address you
want to forward and type in the email address you would like the email to be forwarded
to.
Once you've made your choices,
just be sure to scroll to the bottom of the screen and click the save button to
save your changes.
Note: You cannot double
forward accounts. For instance, if you want your email account for support@yourdomain.com
to go to julie@yourdomain.com, you cannot then forward julie@yourdomain.com to
any other e-mail address.
Autoresponders
An autoresponder is an email message
that is automatically sent back to the person that sent you email. Autoresponders
are generally used to provide sales information, thank you notes, or confirmation
that an email was received.
You can create an autoresponder
for any email account that you have listed in your Mail Manager. Simply click
the email account that you want to create an autoresponder for and you will be
taken to the same screen that you Change Password, Delete, or choose Forwarding
Options for that email account. Be sure to save your changes.
Email
Aliases / Default
Your default email account
is setup as a "Catch All" account, meaning that any email coming to
anything@yourdomain.com is delivered to your default account, so you don't have
to set up aliases if you leave your Default on and forwarded to your main email
account.
If you do NOT wish to accept
defaulted email on your domain, click on the Default email from your list of email
accounts, and choose Reject messages and do not send an auto- responder
(i.e. reject all email that does not have an address above.)
This is an effective way to
prevent spam from coming through your domain. Basically, if someone does
not specifically address the e-mail to a valid e-mail account on your domain,
the e-mail will be bounced back.
Email
Quotas
All users can be
assigned a mailbox quota when their mailboxes are created. You can view the individual
quota usage and limits on in the left-hand panel of the Mail Manager homepage.
In front of each
user’s name, there are three columns displayed:
Mailbox Quota [MB], a progress bar, and Actual Mailbox [MB].
The first column
shows the mailbox quota allocated to each user. The figures displayed also act
as links to each user’s Edit Account page.
The second column
displays a progress bar, which graphically represents the percentage of quota
used.
The third column
shows the disk space actually used, in Megabytes (MB).
• If the
quota used is less than fifty percent, the progress bar will be green.
• If the
quota used is between fifty and seventy-five percent, the progress bar will be
yellow.
• If the
quota used is greater than seventy-five percent, the progress bar will be red.
If quota is not
set for a particular user then the Mailbox Quota column will display zero. No
progress bar will displayed, and the third column will display the Actual used
quota by the user.
A quota of zero
means that the upper limit for the user is the unused space on the domain.
The Default account
will be displayed at the bottom of the email account list irrespective of the
sorting order selected.
Total Quota Set
is the total space allowed for all mail boxes, shown in Megabytes (MBs). It is
the cumulative value of Mailbox Quota for all the users.
Total Email Quota
Used is the total quota used for all users for whom quota has been set.
You may set the
over-quota auto-responder text. When email is sent to a mailbox that is over-quota,
the message you set will be automatically sent to the message’s sender.
To set
the over-quota auto-responder
1 Click the Set
Over - Quota Auto - Responder here link.
2 Enter or add
the auto-responder text in the given text area.
Click Save to save
your changes, or click Cancel to make no changes and return to the Mail Manager
homepage.
How to put an 'out of office' message on your email
Login to your control panel:
Click on the Mail Manager icon (in the Mail section)
Click the email user on the left you want to change (director)
On the right you'll see some options - scroll down and check the autoresponder box and type in your message
Click Save and you're done! Do the same to delete it later.
Click for more
info on Mailing List, Quaranteen
and Spamguard (they're seen in the first screenshot above.